PRIVACY POLICY — MAWLA GROUP FZCO
Last updated: (10th December 2024)

MAWLA GROUP FZCO (“we”, “us”, “our”) operates mawla.shop, an e-commerce store based in Dubai, UAE. This Privacy Policy explains how we collect, use, and protect your personal data when you shop with us.

1. Who We Are
Business Name: MAWLA GROUP — FZCO
Location: Dubai, United Arab Emirates
Website: https://mawla.shop
Contact: info@mawla.shop

2. What Data We Collect
We collect data to process your order, improve site experience, and provide support. This includes:

1. Name, address & phone number (for delivery & verification)
2. Email address (order updates, support, optional marketing)
3. Payment information (processed securely by trusted providers)
4. Device & browser information (for analytics if consented)
5. Cookies & usage data (only essential by default)

We never store full payment card numbers on our servers.

3. Why We Collect Your Data
We use your information to:

1. Process and deliver your order — Contract
2. Provide customer support — Legitimate interest
3. Improve site experience — Consent / Legitimate interest
4. Analytics & site performance — Consent
5. Fraud prevention & security — Legitimate interest
6. Personalised marketing (if allowed) — Consent

You can change your cookie preferences anytime via the banner or settings.

4. Sharing Your Information
We do not sell or trade your data.

We share data only with trusted service providers who support our business, including:

1. Payment processors (e.g., Stripe, Apple Pay, PayPal, local banks)
2. Delivery & logistics partners
3. Analytics & site performance tools (if consented)
4. Email service providers (for transactional emails)

All third-party providers use secure methods to protect your information.

5. Cookies & Tracking
We use cookies to:

1. Provide core website functionality (essential)
2. Analyse website performance (only if consented)
3. Improve marketing relevance (only if consented)

You can accept, reject, or customise cookies anytime through the settings link in our cookie banner.

6. Your Rights (Depending on Your Region)
You may have the right to:

1. Request access to your stored data
2. Request deletion of your data
3. Update your information
4. Withdraw consent for non-essential cookies/marketing

To make a request, contact us at: info@mawla.shop

7. Data Security
We use industry-standard encryption and secured servers.
Payment data is processed by certified payment providers.
We never store full card numbers or CVV details.

8. Updates to This Policy
We may update this policy to reflect legal or business changes. Updates will be posted on this page with a new “Last updated” date.